Common issues and solutions
FREE plan can only export the preview (first 5 minutes). Full export requires PRO or BUSINESS.
PRO plan unlocks full export in all formats (TXT, DOCX, SRT, VTT, JSON).
Ensure you have the right software: DOCX → Microsoft Word/Google Docs | SRT/VTT → Video editors | JSON → Text editor
Download may have been interrupted. Delete the file and export again.
If DOCX fails, try TXT or JSON instead to access your transcription.
If you edited the video after transcribing, timing will be off.
Upload the final edited version to get accurate timing.
Use subtitle editing tools like Subtitle Edit or Aegisub to manually adjust timing offsets.
Speaker labels only appear if you enabled "Speaker Diarization" during upload (PRO+ feature).
Upload the file again with Speaker Diarization enabled to get speaker labels.
Some exports trigger downloads that may be blocked. Allow popups for this site.
Switch to Chrome, Firefox, or Safari if issue persists.
Refresh the page (Cmd/Ctrl + R) and try exporting again.
Learn about all available export formats and when to use each one for your needs.
Export your transcription as a clean, simple text file compatible with any text editor or application.
Export professionally formatted Word documents with metadata, speaker labels, and optional timestamps.