Help CenterTroubleshootingSharing & Access Problems
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Sharing & Access Problems

Common issues and solutions

3 min read
TranscribeNext Team
Updated Jan 15, 2025

Shared Link Not Working

Verify Sharing is Enabled

Open transcription → Share button → Ensure "Enable public sharing" is ON

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Check Link Was Copied Correctly

Entire URL must be copied, including https://. Use "Copy Link" button instead of manual copy.

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Recipient Must Be Logged In

Shared transcriptions require the recipient to have an account and be logged in.

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Generate New Link

If link still doesn't work, click "Copy Link" again to generate a fresh URL.

Error: "Access Denied" When Opening Shared Link

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Make Sure You're Logged In

Shared transcriptions require authentication. Create a free account or log in.

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Owner May Have Disabled Sharing

The person who shared it may have turned off sharing. Ask them to re-enable it.

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Owner May Have Deleted It

If transcription was deleted, the share link becomes invalid.

Want to Stop Sharing

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Disable Public Sharing

Open transcription → Share button → Turn OFF "Enable public sharing"

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Link Becomes Invalid Immediately

Anyone with the old link will get "Access Denied" error.

Recipient Can't Edit Shared Transcription

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Read-Only Access

Recipients can view and copy text but cannot edit. This is by design for security.

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Solution: Export and Share File

Export as DOCX or TXT, share the file via email/Drive so recipient can edit their copy.

Tags

sharingaccesspermissionscollaboration