Common issues and solutions
Click "All Files" in sidebar to see all transcriptions across all folders.
Use the search bar at the top to search for the filename.
Ensure you don't have status filters applied (Completed/Processing/Failed buttons).
Click "Date" column header to sort by newest first. Your transcription may be on page 2+.
Search looks in filename and transcription content. Ensure you're spelling the keyword correctly.
Search for part of the word: "meeti" instead of "meeting"
If you tagged transcriptions, click tags in the sidebar to filter.
Remove any applied filters (folders, tags, status) and search again.
Go to Files â "+ New Folder" â Enter name â Save
Select transcription checkbox â "Move" button â Choose folder
Drag transcription row and drop onto folder name in sidebar.
After adding tag, wait 1-2 seconds for the save indicator before leaving the page.
Tags require active connection to save. If offline, changes won't persist.
Refresh page and add tags again. If issue persists, report to support.
Deleted transcriptions are permanently removed and cannot be recovered.
If you still have the original audio file, upload it again.
If you exported the transcription before deleting, you can import the text manually.
Create folders to organize your transcriptions and keep everything tidy and accessible.
Star your most important transcriptions for quick access anytime.
Quickly find any transcription using powerful search and filters.