Help CenterTroubleshootingMobile & Tablet Problems
📱beginner

Mobile & Tablet Problems

Common issues and solutions

3 min read
TranscribeNext Team
Updated Jan 15, 2025

App Layout Broken on Mobile

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Use Landscape Mode

Rotate your phone to landscape for better layout on smaller screens.

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Zoom Out if Needed

Pinch to zoom out slightly to see the full layout.

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Desktop Site Toggle

Some mobile browsers have "Request Desktop Site" option. Try enabling it.

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Best Experience: Use Desktop

The app is optimized for desktop browsers. For best experience, use a laptop or desktop.

Can't Upload Files on Mobile

Browser Permissions

Ensure browser has permission to access files/photos. Check iOS/Android settings.

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Use Native Browser

Upload works best in Safari (iOS) or Chrome (Android). Avoid in-app browsers from social media apps.

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File Location

Files must be saved to device storage. Cloud-only files (iCloud, Google Drive) may not be accessible.

Audio Player Not Working on Mobile

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Use Updated iOS/Android

Audio playback requires modern OS. Update to latest iOS or Android version.

Enable Audio Playback

Unmute your device. Check volume settings and Do Not Disturb mode.

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Download File Instead

Export audio file and play in your device's music app.

Keyboard Covering Input on Mobile

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Scroll or Close Keyboard

Scroll page down or tap outside input to close keyboard and see content.

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Use Landscape Mode

Landscape provides more screen space when keyboard is open.

Tags

mobiletabletiosandroidresponsive