Slow Performance & Browser Issues
Common issues and solutions
App is Slow or Freezing
Cause: Large Transcription Open
Transcriptions with thousands of segments (long audio) can slow down the browser.
Solution 1: Close Other Tabs
Close unused browser tabs to free up memory.
Solution 2: Clear Browser Cache
Browser: Settings â Privacy â Clear browsing data â Cached images and files
Solution 3: Use Chrome or Firefox
Modern browsers perform best. Update to latest version.
Solution 4: Disable Browser Extensions
Ad blockers or privacy extensions can interfere. Try disabling them.
Page Won't Load / Blank Screen
Hard Refresh
Bypass cache: Cmd+Shift+R (Mac) or Ctrl+Shift+R (Windows/Linux)
Clear Cache and Cookies
Browser settings â Privacy â Clear all browsing data â Cookies and cached files
Disable Browser Extensions
Open page in incognito/private mode to rule out extension conflicts.
Check Browser Console
Press F12 â Console tab. Look for red error messages and report them to support.
Audio Player Not Working
Check Audio Format
Some old browsers don't support certain audio codecs. Try downloading the file.
Enable Autoplay
Browser may block autoplay. Click the player manually or allow autoplay in browser settings.
Update Browser
Ensure you're using the latest version of Chrome, Firefox, Safari, or Edge.
UI Looks Broken or Misaligned
Cached CSS Issue
Old styles are cached. Do a hard refresh: Cmd+Shift+R (Mac) or Ctrl+Shift+R (Windows)
Zoom Level
Browser zoom should be 100%. Press Cmd/Ctrl + 0 to reset zoom.
Try Different Browser
Some browsers have rendering bugs. Try Chrome or Firefox.
Timestamps Not Clickable
Ensure Audio is Loaded
Wait for audio player to fully load before clicking timestamps.
Refresh Page
JavaScript may not have loaded properly. Refresh the page.
Dark Mode Not Working
Check System Settings
App respects system dark mode. Change in OS settings: macOS â System Preferences â Appearance | Windows â Settings â Personalization
Refresh After Changing
Refresh the page after toggling dark mode for changes to apply.