Common Questions & Quick Fixes
Common issues and solutions
How long does transcription take?
Estimate: ~1/10th of Audio Duration
A 60-minute audio typically takes 6-8 minutes to transcribe.
Speaker Diarization Adds Time
Add ~50% more time if speaker identification is enabled.
Large Files Take Longer
Files over 1 hour may take 15-30 minutes.
Why is my transcription only 5 minutes? (Free)
Preview-Only Transcription
The Free plan transcribes the first 5 minutes as a preview. Upgrade to Plus for full transcriptions up to 5 hours.
Can I transcribe YouTube videos?
Use URL Upload
Dashboard → "From URL" tab → Paste YouTube URL → Start
Works with Public Videos Only
Private or unlisted videos cannot be downloaded.
How do I change transcription language after upload?
Must Re-upload
Language is set during upload and cannot be changed later. Upload again with correct language selected.
How do I delete my account?
Cancel Subscription First
If you have Plus/Premium, cancel the subscription in Account → Billing first.
Request Deletion
Go to Account → Settings → "Delete Account" button → Confirm
Permanent Deletion
Account deletion is permanent and cannot be undone. Export anything you need before confirming.
Why does my transcription have timestamps like [00:01:30]?
Helpful for Long Transcriptions
Timestamps let you jump to specific parts in the audio player.
Hide Timestamps
Click "Hide Timestamps" button in transcription view, or export as TXT without timestamps.
Can I edit the transcription after it's done?
Click Any Word to Edit
Click on any word in the transcription to edit it. Changes save automatically.
Changes Are Permanent
Edits update the transcription immediately. Export will include your changes.
What if I need help that's not covered here?
Email Support
[email protected] - Response within 24-48 hours
Include Details
Provide transcription ID, error message, browser version, and steps to reproduce the issue.
Tags
Related Articles
Quick Start: Your First Transcription
Get started with TranscribeNext in under 5 minutes. Upload your first file and get results.
Upload Errors & File Issues
Common issues and solutions
Transcription Quality & Accuracy Issues
Common issues and solutions
Processing Stuck & Status Errors
Common issues and solutions
Related tools
- supported audio and video formats — MP3, WAV, OGG, MP4, MPEG and nine more, each with its own limits and tips.
- transcription app for Mac — record and transcribe offline with Whisper and Parakeet — free, nothing leaves the machine.