Common issues and solutions
A 60-minute audio typically takes 6-8 minutes to transcribe.
Add ~50% more time if speaker identification is enabled.
Files over 1 hour may take 15-30 minutes.
FREE plan transcribes first 5 minutes as a preview. Upgrade to PRO for full transcriptions up to 5 hours.
Dashboard → "From URL" tab → Paste YouTube URL → Start
Private or unlisted videos cannot be downloaded.
Language is set during upload and cannot be changed later. Upload again with correct language selected.
If you have PRO/BUSINESS, cancel subscription in Account → Billing first.
Go to Account → Settings → "Delete Account" button → Confirm
Account deletion is permanent. All transcriptions and data will be deleted within 24 hours.
Timestamps let you jump to specific parts in the audio player.
Click "Hide Timestamps" button in transcription view, or export as TXT without timestamps.
Click on any word in the transcription to edit it. Changes save automatically.
Edits update the transcription immediately. Export will include your changes.
support@transcribenext.com - Response within 24-48 hours
Provide transcription ID, error message, browser version, and steps to reproduce the issue.