Common issues and solutions
FREE: 50 MB max | PRO: 2 GB max | BUSINESS: 5 GB max
Use tools like Audacity or online converters to reduce file size without losing quality. Convert to MP3 at 128kbps for optimal compression.
Divide your recording into smaller segments and upload them separately. Each segment will be transcribed individually.
PRO plan supports files up to 2 GB. BUSINESS plan supports up to 5 GB.
Go to Account → Usage to see your current storage usage (FREE: 150 MB | PRO: 100 GB | BUSINESS: 1 TB)
Remove transcriptions you no longer need to free up space. Go to Files, select transcriptions, and click Delete.
Export important transcriptions to your computer, then delete them from the platform to reclaim storage.
PRO plan provides 100 GB. BUSINESS plan provides 1 TB of storage.
FREE: 3 transcriptions/day | PRO: 20 transcriptions/day | BUSINESS: Unlimited
Daily limits reset at midnight (00:00) in your timezone. Check Account → Usage to see your current count.
PRO plan allows 20 transcriptions per day. BUSINESS plan has no daily limits.
Audio: MP3, WAV, M4A, AAC, FLAC, OGG | Video: MP4, MOV, AVI, MKV, WEBM
Use a free converter like FFmpeg, Audacity, or online tools to convert your file to a supported format (MP3 recommended).
Ensure you have a stable internet connection. Large files require consistent connectivity.
Cancel the upload, refresh the page (Cmd/Ctrl + R), and try uploading again.
If the issue persists, try Chrome, Firefox, or Safari. Clear browser cache if needed.
Large uploads work better with stable connections. Try uploading during times with less network congestion.