Upload Errors & File Issues
Common issues and solutions
Error: "File size exceeds plan limit"
Check File Size Limit
File size limits depend on your plan: Free — 50 MB, Plus — 2 GB, Premium — 5 GB. Larger files need to be compressed, split, or require a plan upgrade.
Solution 1: Compress Your Audio
Use tools like Audacity or online converters to reduce file size without losing quality. Convert to MP3 at 128kbps for optimal compression.
Solution 2: Split Large Files
Divide your recording into smaller segments and upload them separately. Each segment will be transcribed individually.
Solution 3: Use URL Upload for Large Files
For YouTube, Dropbox, or Google Drive files, use the URL upload feature which can handle larger files.
Error: "Storage limit exceeded"
Check Current Storage
Go to Account → Usage to see your current storage usage (Free: 150 MB | Plus: 100 GB | Premium: 1 TB)
Solution 1: Delete Old Transcriptions
Remove transcriptions you no longer need to free up space. Go to Files, select transcriptions, and click Delete.
Solution 2: Export and Archive
Export important transcriptions to your computer, then delete them from the platform to reclaim storage.
Solution 3: Upgrade Your Plan
The Plus plan provides 100 GB. The Premium plan provides 1 TB of storage.
Error: "Daily transcription limit reached"
Daily Limits by Plan
Free: 3 transcriptions/day | Plus: 20 transcriptions/day | Premium: No daily limit
Solution 1: Wait for Reset
Daily limits reset at midnight (00:00) in your timezone. Check Account → Usage to see your current count.
Solution 2: Upgrade to Plus
The Plus plan allows 20 transcriptions per day. The Premium plan has no daily limit.
Unsupported File Format
Supported Formats
Audio: MP3, WAV, M4A, AAC, FLAC, OGG | Video: MP4, MOV, AVI, MKV, WEBM
Convert Your File
Use a free converter like FFmpeg, Audacity, or online tools to convert your file to a supported format (MP3 recommended).
Upload Stuck or Frozen
Check Internet Connection
Ensure you have a stable internet connection. Large files require consistent connectivity.
Refresh and Retry
Cancel the upload, refresh the page (Cmd/Ctrl + R), and try uploading again.
Try a Different Browser
If the issue persists, try Chrome, Firefox, or Safari. Clear browser cache if needed.
Upload During Off-Peak Hours
Large uploads work better with stable connections. Try uploading during times with less network congestion.
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