Subscription & Refund Policy

Introduction

This Subscription and Refund Policy ("Policy") governs your subscription to TranscribeNext.com ("Service," "we," "us," or "our"). By subscribing to our Service, you agree to the terms outlined in this Policy, which supplements our Terms of Service.

We are committed to customer satisfaction and have designed this Policy to be fair to both our customers and our business. Please read this Policy carefully before subscribing.

1. Subscription Plans and Billing

1.1 Available Plans

We offer the following subscription tiers:

• Free Plan: Limited features with daily transcription limits
• Pro Plan: Enhanced features for individual professionals
• Business Plan: Advanced features for teams and enterprises

Current pricing, features, and limits for each plan are available on our Pricing Page.

1.2 Billing Cycles

• Monthly Billing: Charged on the same date each month
• Annual Billing: Charged once per year with discounted pricing

1.3 Automatic Renewal

All paid subscriptions automatically renew at the end of each billing period unless cancelled. You will be charged the then-current subscription fee using your stored payment method. We will send a reminder email 7 days before your renewal date.

1.4 Price Changes

We reserve the right to modify subscription prices. For existing subscribers, price changes will take effect at the next renewal period following 30 days' written notice. You may cancel before the new price takes effect.

2. Trial Period

2.1 Paid Trial

We may offer paid trial periods that allow you to evaluate the Service before committing to a full subscription. Trial terms include:

• A one-time trial fee provides access to premium features for a limited period
• At the end of the trial, your subscription automatically converts to the selected plan
• You may cancel during the trial period; no recurring charges will be applied
• Paid trial fees are non-refundable as they cover actual service usage

2.2 One Trial Per User

Each user is eligible for one trial period only. Creating multiple accounts to obtain additional trials constitutes a violation of our Terms of Service and may result in account termination.

3. 30-Day Money-Back Guarantee

3.1 Eligibility for Money-Back Guarantee

To qualify for a refund under our 30-day money-back guarantee, ALL of the following conditions must be met:

3.2 Usage Limits for Refund Eligibility

To ensure fair use of our money-back guarantee, refund eligibility is subject to the following usage limits. These limits are designed to distinguish between legitimate evaluation and extensive production use:

Rationale: These limits allow sufficient usage to thoroughly evaluate the Service quality while preventing abuse by users who substantially benefit from the Service before requesting a refund. Exceeding these thresholds demonstrates that you have received substantial value from the Service.

3.3 What Does NOT Qualify for a Refund

3.4 Refund Request Process

To request a refund under our money-back guarantee:

1. Email info@transcribenext.com with subject line "Refund Request"
2. Include your registered email address and subscription details
3. Provide a detailed description of the issues you experienced
4. Include any relevant evidence (screenshots, error messages, specific transcription IDs)
5. Confirm that you attempted to resolve the issue with our support team

We will review your request within 5 business days and respond with our decision. Approved refunds are typically processed within 7-10 business days to your original payment method.

4. Standard Refund Policy (Outside Money-Back Guarantee)

4.1 Monthly Subscriptions

Monthly subscriptions are non-refundable for partial billing periods. When you cancel, you will retain access to premium features until the end of your current billing period. No prorated refunds will be issued.

4.2 Annual Subscriptions

Annual subscriptions are eligible for the 30-day money-back guarantee as described in Section 3. After 30 days, annual subscriptions are non-refundable. Upon cancellation, you will retain access until the end of your annual billing period.

4.3 Exceptional Circumstances

We may, at our sole discretion, issue full or partial refunds in exceptional circumstances, including:

• Extended service outages (more than 24 consecutive hours) directly caused by our systems
• Billing errors resulting in duplicate charges
• Unauthorized charges due to security breaches on our platform

5. Cancellation

5.1 How to Cancel

You may cancel your subscription at any time through:

• Your Account Settings Dashboard → Billing → Cancel Subscription
• Emailing info@transcribenext.com with your cancellation request

5.2 Effect of Cancellation

• Your subscription will remain active until the end of your current billing period
• You will retain access to all premium features during this time
• After the billing period ends, your account will revert to the Free plan
• Your transcriptions and data will be retained according to our data retention policy

5.3 Reactivation

You may reactivate your subscription at any time. If reactivated within the same billing cycle, your previous subscription may be restored. Otherwise, a new subscription will begin at current pricing.

6. Chargebacks and Fraud Prevention

6.1 Chargeback Policy

If you dispute a charge with your bank or credit card company instead of contacting us directly:

• Your account will be immediately suspended pending investigation
• We will provide transaction documentation to the financial institution
• If the chargeback is found to be fraudulent, your account may be permanently terminated
• You may be held liable for the chargeback amount plus any administrative fees

6.2 Fraud Prevention

We reserve the right to:

• Decline refund requests that show patterns of abuse
• Terminate accounts involved in fraudulent activities
• Report suspected fraud to relevant authorities
• Share information about fraudulent accounts with fraud prevention services

7. Payment Methods and Security

7.1 Accepted Payment Methods

We accept major credit and debit cards (Visa, Mastercard, American Express, Discover) processed securely through Stripe. All payment information is encrypted and handled in compliance with PCI-DSS standards.

7.2 Failed Payments

If a payment fails, we will:

• Notify you via email immediately
• Attempt to charge your payment method again within 3-5 days
• Provide a grace period of up to 7 days to update your payment information
• Suspend your account if payment is not received after the grace period

7.3 Currency and Taxes

All prices are displayed in USD unless otherwise indicated. You are responsible for any applicable taxes, which will be added to your invoice based on your billing address.

8. Plan Changes and Upgrades

8.1 Upgrading Your Plan

When upgrading to a higher-tier plan:

• You will receive immediate access to new features
• A prorated charge will be applied for the remainder of your billing period
• Your billing date will remain the same

8.2 Downgrading Your Plan

When downgrading to a lower-tier plan:

• The change takes effect at your next billing period
• You retain access to current features until the period ends
• No prorated credits are issued for downgrades
• Usage exceeding your new plan's limits may be restricted

9. Contact Information

For questions about this Policy, billing issues, or refund requests, please contact us:

10. Changes to This Policy

We may update this Subscription and Refund Policy from time to time. We will notify you of any material changes by:

• Posting the updated Policy on this page
• Updating the "Last Updated" date at the top of this Policy
• Sending an email notification for significant changes

Your continued use of the Service after changes become effective constitutes your acceptance of the revised Policy.